Underwriting Territory Manager

Job Category: Underwriting
Job Type: Full Time
Job Location: Dallas
Company: NALICO

FLSA Status:   Exempt

Job Summary

This position is responsible for the leadership, direction, coaching, and counseling of their technical underwriting team.  Additional focus is placed on developing a profitable book of business by building relationships with internal and external stakeholders to source high quality submissions, determine/prioritize submissions to be underwritten, and ensuring appropriate business is written and retained within their assigned territory.  Responsible for creating consistency in underwriting decisions through coaching, reviewing applications, development/implementation of underwriting guidelines, policies and procedures, and training as necessary to accomplish organizational goals. 

Essential Functions

  • Establishes the underwriting strategy in collaboration with the peers and SVP.
  • Manages, monitors and directs the daily workflow of team members.
  • Guides staff and authorizes underwriting decisions for accounts within their authority.
  • Monitor financial and service results within assigned territory to ensure performance goals and targets are met.
  • Facilitates cooperation and communication between the independent agents and company.
  • Conducts underwriting and service quality audits to ensure compliance, consistency and high performance across team.
  • Monitors training needs of underwriting staff and coordinates training accordingly.
  • Collaborate with agents, Sales Managers, Product Managers and other partners to manage and grow a profitable book of business.
  • Evaluate new and renewal accounts that are above the authority of the Underwriting Technician.
  • Participate and provide input in regularly scheduled departmental meetings involving collective decision making.
  • Communicate underwriting positions, risk appetite and company value proposition to agents.
  • Develop strong, long term relationships with agents to profitably grow a book of business.
  • Provide superior service to external and internal customers.
  • Participate in special underwriting projects as needed.
  • Works with IT partners to create requirements documents for product enhancements and defects  

Job Requirements

  • Bachelor degree from an accredited university in insurance, risk management or related field.
  • 5+ years of Property/Casualty Insurance Company, Agency or Brokerage experience with working knowledge of property/casualty lines of business, product features, forms, regulatory environments and risks etc.
  • CPCU or other insurance related coursework preferred.
  • Must have good organizational skills and be able to make independent decisions.
  • Excellent leadership qualities with the ability to motivate staff.
  • Must have the ability to handle difficult situations in a diplomatic manner and use negotiation skills in the resolution of underwriting and agency differences.
  • Ability to work in dynamic, rapidly changing environment, adapting to changing requirements and collaborating with a wide range of colleagues to quickly deliver solutions.
  • Very strong verbal and written communication skills.
  • Highly motivated and results-oriented.
  • Comfort with analytical tools and technology.
  • Demonstrated customer service experience.

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