Catalytic Claims Services, Inc. specializes in the administration and adjustment of claims made by policyholders who are part of the commercial property programs underwritten by Catalytic Risk Managers, and homeowners, dwelling fire and manufactured home policies underwritten by NALICO on behalf of their carrier partners. Catalytic Claims has a proven track record of providing exceptional customer service, quality claim file management and consistently achieves favorable outcomes for policyholders, agents and carrier partners. CCS represents a more responsive, qualitative and cost-effective way to centrally manage the servicing of our customers’ claims.
Catalytic Claims Services is currently comprised of 33 claims personnel and support staff based in its San Diego, CA and Dallas, TX offices. The teams are led by an executive management team with more than 50 years of combined experience in the insurance industry. The staff is licensed in multiple jurisdictions in order to serve the needs of the policyholders, agents and carrier partners.
We maintain a year-round staff to handle attritional claims and utilize various field adjusters through McLarens, Engle Martin, Crawford, Administrative Strategies and Unity Claims Management. Our Catastrophe Risk Unit leverages strategic partnerships that can be supplemented with additional desk adjusters and field staff to support the handling of claims during large catastrophe events. The experienced teams along with a focus on customer service and efficiency are major factors contributing to the quality results achieved on the claims handled by Catalytic Claims Services.